If your queue is marked as "Your account is inactive & cannot be restored," it means the housing queue has removed your spot in the queue. This could be due to:
Queue requirements:
You may not meet the requirements for holding a spot in the queue, such as a requirement to study in a specific city.Third-party management:
The housing queue may have transferred its management to a third party, or Dibz may no longer support that specific queue.
Follow the instructions under Reason/requirements on the specific queue's website to ensure your queue points are not lost.